Maintenance Request Procedure
Should your maintenance issue be of an urgent nature and within office hours please contact your property manager with an email and / or a follow-up phone call.
For more information regarding urgent repairs please refer to page 21 of your Renting a home, booklet A guide for renters.
Maintenance Considered an Urgent Repair
- A burst or non operational water service
- A blocked or broken toilet system
- A serious roof leak
- A gas leak
- A dangerous electrical fault
- Flooding or serious flood damage
- A failure or breakdown of any essential service or appliance provided by your landlord or agent for hot water, water, cooking, heating, or laundering
- Failure or breakdown of the gas, electricity, or water supply
- Any fault or damage in the premises that makes the premises unsafe or insecure
- An appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
- A serious fault in a lift or staircase