Urgent Repairs

Maintenance Request Procedure

Should your maintenance issue be of an urgent nature and within office hours please contact your property manager with an email and / or a follow-up phone call.

For more information regarding urgent repairs please refer to page 21 of your Renting a home, booklet A guide for tenants.


Maintenance Considered an Urgent Repair
  • A burst or non operational water service
  • A blocked or broken toilet system
  • A serious roof leak
  • A gas leak
  • A dangerous electrical fault
  • Flooding or serious flood damage
  • A failure or breakdown of any essential service or appliance provided by your landlord or agent for hot water, water, cooking, heating, or laundering
  • Failure or breakdown of the gas, electricity, or water supply
  • Any fault or damage in the premises that makes the premises unsafe or insecure
  • An appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
  • A serious fault in a lift or staircase

Contact our property management team today for expert knowledge and advice.

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