Leasing an investment property comes with many moving parts, which is why having the right guidance from the beginning is crucial. At Miles, Cathy Mesiti and Carly Tomat are the dedicated New Client Service Managers helping Residential Rental Providers (RRPs) prepare their properties, understand compliance, and achieve strong rental outcomes. With more than 25 years combined experience, they play an essential role in our Property Management team.
What Does a New Client Service Manager Do?
As the first point of contact for new and returning clients, Cathy and Carly ensure every property is ready, compliant, and well positioned for leasing.
Ensuring Properties Meet Required Standards
Carly explains that they prepare documentation and assess whether homes meet Victoria’s 14 minimum rental standards. These cover structural integrity, mould, heating, water efficiency, gas and electrical safety, window coverings, and more.
From 25 November, all areas of a property must meet minimum standards before a lease begins. While safety checks can be booked after advertising, they must be completed before renters move in. Non-compliance can result in penalties for owners, so our team ensure both owners and renters are both fully supported and protected.
Cathy handles enquiries from referrals and past contacts, completing rental appraisals and providing clear advice on compliance, presentation, and what’s needed to achieve the best rental return.
A Day in the Life
A typical day for our New Client Service Managers includes:
- Responding to owner, renter, and trade enquiries
- Reviewing maintenance needs or urgent issues
- Conducting appraisals, inspections, and compliance checks
- Meeting trades or photographers onsite
- Preparing marketing materials and uploading listings
- Approving quotes and coordinating repairs
- Tracking compliance, insurance documents, and safety certifications
- Working with the sales team to support buyers planning to rent their new property
Cathy and Carly also frequently advise new investors on rental expectations and minimum standards so they’re ready once the property settles.
Choosing the Right Property Manager
Cathy and Carly emphasise that owners should prioritise the qualities that matter most in a Property Manager, including clear communication, proven experience, and a good personality fit.
At Miles, our team of 15 Property Managers allows owners to be matched with a manager who suits their preferences and investment needs. Many clients come to Miles through referrals due to our strong, long-term relationships.
Cathy emphasises that the right Property Manager should be proactive, knowledgeable, and a strong communicator. “Our role is to guide owners from preparation to leasing. When a property is compliant and well-presented, it attracts better Renters and stronger returns.”
If you are considering leasing your property, please contact our New Client Service Managers today. They’ll provide expert advice, guide you through the process, and help maximise your property’s potential with Miles.
