Owning an investment property is an exciting opportunity to build wealth — but it also comes with its share of challenges and responsibilities. For many investors, partnering with a professional Property Manager is one of the smartest decisions they can make in their property journey.
Case Study: Investor Ning and Miles Property Manager Maggie Rough
Ning: “I've been a Miles Real Estate customer for seven years. I bought my first property then, a 1BR unit in Fairfield.
Working with Maggie, I went from owning one property to owning three. My properties are my retirement savings, so it is so important to me that I work with a Property Manager who truly cares about my needs, my Renters needs and has a great understanding of the local rental market. Maggie also has this positive energy that makes working with her so easy.”
Ning, how did you make the leap from property owner to property investor? How has Maggie and the Miles team supported you along the way?
“Working with a Property Manager who understands the rental landscape made every step — from selecting Renters to setting rents — much easier and I felt Maggie thoroughly informed me along the way. This gave me the confidence to expand my portfolio.”
Maggie, what advice do you offer to Investors wanting to grow their property portfolios?
“Viewing Property Management as a long-term partnership. I encourage investors to think strategically. Maintaining the property well, keeping it updated, and trusting professional market advice ensures strong yields, happy Renters, and to support my investors to grow their portfolio sustainably over time.”
Ning, how has working with Maggie and the Miles team benefitted your investment strategy?
“Having a trusted Property Manager means less stress, better returns and I can avoid property investment mistakes. Maggie provides advice on how I can best position myself against my competitors. Minor upgrades such as installing an air conditioner and a dishwasher can make a huge difference.”
Maggie, how does working with a dedicated PM make an Investors life easier?
“We handle the day-to-day tasks — from Renter selection and lease management to maintenance and compliance — so our clients can focus on the bigger picture.
Having an expert by your side helps minimise risks, maximise income, and build a secure and profitable investment journey.”
Maggie – In your experience, what are the most common challenges property investors face, and how do you help them navigate these?
“One of the biggest challenges for investors is staying on top of ever-changing rental legislation. The rules and requirements are complex and constantly evolving, which can leave property owners exposed to risk if they’re not up to date.
That’s where having an experienced Property Manager becomes essential. We help ensure full compliance with current laws [Link to the Rental Reforms article], reducing the likelihood of Renter disputes or claims progressing to VCAT. By proactively managing these obligations, we give our investors peace of mind and help protect their investment.”
Maggie and Ning – Finally, what advice do you have for someone looking to embark on a property investment journey?
Maggie: “Start by surrounding yourself with a team you trust - from your Property Manager to your financial advisor. Do your research, understand your goals, and don’t underestimate the value of ongoing maintenance and presentation. A well-managed property attracts quality Renters and delivers better returns.”
Ning: “Don’t be afraid to take the first step. My first investment purchase seemed daunting, but having the right support gave me the confidence to keep going. The key is finding a Property Manager who communicates well, understands your priorities, and genuinely cares about your investment like Maggie does.”
Whether you're buying your first investment or expanding your portfolio, working with a dedicated and experienced Property Manager can make all the difference in your success. Contact the Miles team for an up-to-date rental appraisal.
